For any issues regarding orders or sets, please send us an e-mail:
EMAIL US: support AT teenmarvel.com
Questions directed to us or Heidy can be posted on her sets. We do not allow private messaging to us or any model.
Orders may not be sent instantly. Because of our security measures, we must first manually validate all orders. If you do not get your order within 24 hours, please use our contact form at our sister website.
https://teenmarvel.com/contact/
You can also track your order using their order tracking page:
Orders that are on hold or cancelled – do not panic yet! Our security simply uses these as a pending phase. Only orders that show as “failed” or “refunded” are ones that are failures.